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  • Features over Usability : How not to design a web application

    Since deregulation increased my electric bill by more than 100%, I’ve hated paying it. What makes it worse, though, is the really annoying workflow for the BGE online payment site. I’ve been meaning to take screenshots of the process for some time now, and just finally got around to it. First, we start at the main page at www.bge.com . You might assume that you should click the “Pay Online” li...